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Shipping Policy

Shipping Info

  • We ship out of Honolulu Hawaii. 

  • We use 3 different carriers depending on the order.  UPS and FedEx for all overnight or expedited shipping, and USPS for lighter orders (ex, tea).

  • Orders typically take 1-3 business days (Do not count weekend days)  to process and ship.

  • We are not responsible for order errors such as the wrong delivery address. Please double check the delivery address at check out.

  • Please contact us immediately if you would like to change your order or receive a refund as some orders are processed immediately. Email support@ulumanahawaii.com or call (808) 987-1284.

  • We will not be responsible for orders left at customer's front doors and confirmed as delivered by the carrier.

  • If an item that you've ordered is unavailable, you will have the option to wait 7 days for the item to come back in stock, get a refund, or replace the item with one of equal or lesser value.  We will contact you if this happens.

  • In the event your order is returned to our warehouse as undeliverable, unclaimed or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs if you gave us an incorrect address. You may be asked to use a different shipping address. You may also cancel your order. Cancelled orders will be refunded minus all shipping fees.

How to care for your Hawaiian Hummus/refrigerated products:

  • Your Hawaiian Hummus was sent to you through Overnight Shipping by UPS or FedEx.  
  • Once you receive the box immediately open it and put the hummus into your freezer to make sure they are kept cold.
  • When you are ready to dig in, place the hummus in your fridge and let it defrost overnight.  Once the hummus is defrosted you have 2 weeks to consume it.  After 2 weeks after defrost, please discard the hummus as we can not guarantee its quality. We do not use any unnatural preservatives to artificially extend the shelf life. Its natural baby!
  • It does not matter if the hummus is open or not.  Once it's defrosted, you have 2 weeks to consume it.
  • Hummus can last in the freezer for 6 months.
  • We use the date on the bottom of the container to track our product.  It is not the "use by date" for frozen and shipped orders.

 

Returns:

We do Not accept returns of our Hawaiian Hummus or refrigerated product.  If you are unsatisfied with the product, please contact us so we can make it right.

We will accept returns of our non refrigerated product and other non perishable items.  The product must be returned in the same state it was shipped to you in. Unopened and unused.  You are responsible for paying the shipping cost of the return. Once we receive the returned items, we will refund you for the order.

Please ship returns too:

Ulu Mana Inc.

916 Kaaahi Pl Honolulu HI 96817

 

Lost or Damaged items:

If a product has been lost or damaged, we will open a claim with the shipping company.  We can not start a claim until 14 days have past if the package is lost.  At that time we will ship you another package of your original order.  Also please send us a photo of the damaged product to help our claim with the shipping company.

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